Project Coordinator – Customer Services

Date: 28 November 2018

Location: Westhill, Aberdeen


Job Purpose

The function of the Project Coordinator is to support the Customer Services team with technical reviews of sales enquiries and orders. The Project Coordinator would then be expected to ensure any projects are managed to ensure all the departments involved meet the necessary deadlines.


Key Activities

  • Perform initial technical review of enquiries and orders to ensure completeness and collate additional information from sales as necessary
  • Organise and manage kick off meetings for projects including distributing minutes to all project team members
  • Documenting and following up on important actions and decisions from meetings
  • Ensure project deadlines are met
  • Monitor any changes outwith original agreed scope from order
  • Check and utilise existing inventory on all orders
  • Develop KPIs and systems to monitor, evaluate and continuously improve Customer Services
  • Create high level Microsoft Project delivery plans with advice from Supply Chain for sales or input to tenders
  • Project management on Customer Service production orders
  • Oversee project procurement management
  • Act as point of contact and communicate project status to all participants
  • Operations procedures updates with implementation of improvements from job feedback
  • Deployment and trouble shooting of field jobs as required
  • Assist with quotations for enquiries where quick turn-around is required
  • Operational planning and technical assistance to Supply Chain for sourcing of equipment
  • Assist Technical Support group with any order information to maintain regular database/track record updates for all regions
  • Review of Sales Orders on our ERP system
  • Assist with updating master logs and reports
  • Price book maintenance
  • Any other duties as and when required




Preferred:      Applicable Engineering Degree


Experience / Competence / Skills / Knowledge

  • Background in a manufacturing environment
  • Knowledge of completion tools
  • Experience of ERP system
  • Competency in Microsoft applications including project planner, word, excel


How to apply:

We offer a competitive salary, comprehensive benefits package and the opportunity to join us at a very exciting time of company growth and development.

If you are interested in the role, please send your current CV, together with a cover letter via the form below.